Metro PCS: A Needs Assessment

Metro PCS: A Needs Assessment

HR592 Section B

Table of Contents

Executive stocky...Page 1

Needs Assessment..Page 2

Organizational analysis.Page 3

Individual Analysis....Page 3

Task Analysis.Page 4

Design a Training ProgramPage 4

Development..Page 6

Implementation..Page 7

Training cost and Return on Investment.Page 8

Evaluation..Page 9

References..Page 10

Executive Summary

Companies must have an overall objective in order for any training to be effective, and at the analogous time the company will need to help finish their employees ad hominem goals by designing a training schedule for employees to utilize. According to the Metro PCS website, they offer radio set broadband personal communication services, or PCS, on a no semipermanent contract, flat rate, and unlimited usage basis in selected major(ip) metropolitan areas in the United States.



Since the company launched their innovative receiving set service in 2002, they have been among the fastest growing wireless broadband PCS providers in the United States as measured by growth in subscribers and revenues during that period. Metro PCS currently own or have access to wireless licenses covering a community of slightly 143 million in the United States. As of borderland 31, 2009 Metro PCS launched service in nine of the top 15 largest metropolitan areas and cover a licensed population of approximately 83 million. The company currently serves approximately 6.1 million tot subscribers. Clearly Metro PCS phone plans attract the customers but what about customer service and overall delight? By development Metro PCS in the area of poor customer satisfaction, we will look at what is involved in a training program for this company. There are four stairs that Metro PCS would need to follow to create an effective systems climax in training:

1. Make a needs assessment

2. Design a training program

3. Develop the program for a working environs and implement the developed training program

4. Develop a system to...

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