Communication and Interpersonal Skills Essay

Communication -the transfer of a message ( selective in physical composition, idea, emotion, intent, receiveing, or nighthing else) that is two perpetrate birthd and understood.Communication Levels1. One-on-one level this is you and your ally colleagues or you and your manager and/or supervisor.2. group-or-unit level level that is limited to the group and its members.3. Company-level bigger than group level, berates with the different groups within the play along or organization.4. Community-level how the company communicate to the different sectors of the community or societysee more(prenominal)explain how different forms of dementia may affect the way an unmarried communicatesInhibitors of CommunicationKill the Messenger Syndrome we do non take this literally. This syndrome is our ratcel way of non earreach to commonwealth we do non like. When we do non like the psyche talking, we do not comprehend to what he/she is analyzeing to say because we be al ready assuming that everything that is coming come in of their lips argon not swellDifference in Meaning as seen in our natural activity earlier. The nothingnesser tries to explain the picture but some of us get a different perception. Maybe the misuse of speech communication to explain is the root cause of this inhibitorLack of trust a symbol of the Kill the Messenger syndrome. Again, if you do not like and trust the person talking, you totally disregard the message the vocalizer system is laborious to convey.Information overload some cadences called communication overload. People adopt a limit as to how much information one bay window take in a day. Notice when a person rests their forehead with their palm or fist. That is a mug that the brain unavoidably rest in absorbing information. drowsy is another sign that the person is not yet ready to receive information and experiencing an overload. When this happens, yet pause for a few second and let the listener r ecover for a bit then resume talking. preventive interference may happen at any time. Whether it is through a person or an event like ringing of the mobile prognosticate or a blast of the ambulance siren, these sudden noises bear interfere the bridging of information from sender to receiver.Condescending tone condescending from the word condescension which is like to arrogance. A communication that indicates lack of rate by patronizing the recipient. defend fuddleding to talk great deal to. In Filipino, creation mata-pobre.Poor perceive skills there argon flock who have not honed their skills in listening. tout ensemble they want is talk, talk and talk some more. If everybody talks, nothing is understood. To prove my point, refine to situate yourself in the middle of a busy public food market and try to take in every word that each person says. earreach is an es displaceial skill in communication. Without it, we cannot bridge out the ideas that is internal our he ard. unseasonable judgments this happens when we heard something bad that happened to the ones we sock. A perfect sample, your best-friend said that he see your girlfriend with a guy. Before your best-friend can finish his story, you bolted out and quarrelled with your girlfriend. If only(prenominal) you listened to the continuation of the story, which is that the man that your girlfriend was seen with is actually her father. How embarrassing it would be, right? That is an example of a premature judgment, which exserts us to the last inhibitor of communication, assumptions.In finished assumptions people love to assume things. We assume things in al close everything. In finished assumptions can lead to mistakes to disastrous situations. For example, if people would assume a person immediately as a criminal honourable because of their looks, now that would be wrong. Remember, communications is not limited to the use of spoken manner of speaking, as we will be discussing that hike down the road. Assumptions be good, but remember to deem it to yourself until the assumption is accurate and proven. Listening one of the about important communication skillsHearing- is a congenital make, but listening is not.Good listening message receiving the message, correctly decrypt it, and accurate perceiving what it means Empathic listening listening with the intent to registerInhibitors of Effective Listening1. Lack of concentration this is because we do not compensate attention or real not recreateed in listening at all.2. Interruptions sudden occurrence that brings our sagacity to focus on something else.3. conceive ideas even before the actual listening happens, our minds have a substantiality picture of the person who will be talking to us so bragging(a) us the impression of not wanting to listen.4. Thinking in front like preconceived ideas, our mind in preoccupied with something else, thats wherefore we ar not listening effectively.5. Inter ference like interruptions, people or events that suddenly interrupt our listening.6. Tuning out not wanting to listen at all or sometimes because of communication overload that our mind shuts down momentarily to rest, thus tuning out.Listening Responsively1. Active forever show vex to the person talking to you. Being active introduces you a good reception on what the sender is trying to say.2. Alert this goes move over in render with being active. Being alert withal gives you a good reception to the message the sender is giving.3. Vigilant Synonymous of being alert. Pay luxuriant attention to the verbaliser to grasp the message he/she is trying to convey.4. Sensitive being sensitive shows a sign of interest to the person talking. Sensing that the place have so many interferences, you can say to the speaker to go somewhere else so that you can understand what he/she is trying to say.5. Creative creative in a mind that you bespeak questions about the message the spea ker has prone. Asking questions is a good sign that the listener received the message properly.Improving listening skills-Upgrade your proneness to listen-Ask the right questions-Judge what is really being said-Eliminate listening errorsNon oral Communication Factors1. Body Factors these are our gestures and facial gestures. Whether we are the sender or receiver, we subconsciously act out our thoughts. Good readers of non-verbal cues can understand that as if you are an open book.2. Voice Factors these pertain to the pitch, intonation, and speed of our example. Simple cough up to interrupt the speaker means a lot of things, depending on how it was sent or received.3. Proximity Factors this pertains to the place or space of the listener to the speaker and vice-versa (ex. the farther we are to the speaker means that we are not raise in listening to the person talking)Communicating VerballyShow interestBe friendlyBe flexibleBe tactfulBe courteousAsking Questions Effectively1. Phrase questions conservatively choice of words are important, we should be sensitive as to not offend the speaker by questioning him/her inappropriately.2. Use open-ended questions these are questions that can give the speaker a chance to respond to further clarify the head given.3. Ac liveledge emotions be sensitive on the underlying emotions. Read the non-verbal cues of the speaker and from there you know how to handle the situation.4. State your purpose it is a sign of giving due respect to the speaker of stating the purpose of your question. In that way, both the speaker and the listener know that they are both on the homogeneous page on the topic.5. Drop your defences be objective in giving and answering questions. After all, the purpose of question and answer is to clarify things and require further explanation. Being defensive will only inhibit the diminish of communicationCommunicating in WritingStrategies for remediated written communication1. Plan before you w rite just like in speaking, be sensitive on the reader of your written correspondence. Choose your words carefully before writing them down.2. Be brief and direct since the message is institute in writing, might as well give your message brief. This can help the reader to understand your message and not experience eye-strain in reading a bunch of words that mean to tell him that he needs to brush his teeth in the morning for example.3. Be accurate go straight to the point on the message of the letter you are righting.4. Practice self-editing after writing, read your message as if you are the receiver. tint the content and understand every word. Try to edit parts that you feel or notice that the reader will misinterpret what you are trying to say.Writing go against reportsDefine the problemDevelop a invent planGather relevant dataProcess findingsDevelop conclusions authorise recommendationsCommunicating Corrective FeedbackBe positive this is for both the manager and the emp loyee in question. Remember to give due respect to everyone, whether you are the listener or the speaker. Watch your non-verbal communication and try to show to the one you lawsuit that you respect him/her as a person and ready to discuss anything with him/her. Remember that you number yourself into this because it is for the break out. Be prepared com personatee back of the reason why this activity is happening. Try to clear your head with negative thoughts as it will not help you not only in recalling past events, but also finding solutions to theproblem. Be realistic when giving nonindulgent feedback, look for solutions that are doable. In addition, try to focus on the subject at hand and base all of the topics on facts not hearsay or speculations. seizet be completely negative the negative form of corrective feedback is being reprimanded. But on the other hand, you can look at it as a form of an advice coming from top centering to make you do better with take in. So d o not be negative. And if you are the one who will be doing the reprimanding, remember the kiss and kick principle, lolly with something positive then inject the negative. (i.e. You know I like as to how you come in to contribute early but if only you could decrease the internet usage for surfing personal stuff, you could help the company a lot.)Improving Communication SkillsKeep up to date this does not mean that you have to read a lot of magazines so that you can talk about what are the latest happenings in society, although it can help save the interaction interesting. But other than that, keeping up to date means you talk and interact with your peers and superiors about what is happening inside the workplace. Keep yourself inside the loop so that you will not be left behind. rate & determine time constraints talks are good but do it efficiently. One can talk but make sure that you know what to talk and for how long you will be talking. It is not nice for person to keep o n talking and talking that you do not give the listener an opportunity to react. Time your talk and balance out the topics to keep the interaction going.Decide who to inform if you know something sensitive, it would be wise to think first as to whom you will share the sensitive information with. deviationing sharing of information can lead to grapevine or worsened can sue you for libel. Our word is our bond so be careful. instruct how to communicate would it be proper to say it in front of his face or write it down in a memo? solely remember, saying it makes the receiver feel in orchis while putting it down on a piece of paper makes it more stern and formal. snap the message you want to convey and then choose the method of delivery. pass off & follow-up once you opened your communication line about a topic, keep it open. Learn to follow- up if there are updates thatyou should know about. constantly keep yourself in the loop. Check understanding & obtain feedback doing fol low-up makes you current the level of understanding the listener has about the message you convey. Do not hesitate to ask if they understood what you mean and ask them for feedback. In feedback, you can gauge on how effective you conveyed the message and see what areas you can improve so that you can give clearer message delivery.thither are one-third ways to convey our message across, they are 1. Written again, we said that this is the formal way of sending your message across. Written messages can hold you accountable and accountable on every word written.2. Verbal the close to mutual method of sending the message across. It is informal and sometimes forgettable. So if you give care to send something important across using this method, make sure to ask the person if he/she understood what you are trying to say. Follow-up from time to time if the listener did understand the message you have sent across.3. electronic (E-mail) emails these days have two forms, the written wh ich we call email and voice which we call voicemail. This is the modern form of message carriers it is fast, convenient and can be stored easily. Like the written message, you have to be careful on what you put there because each message is a file away and these files can be stored and opened again if needed.Developing Interpersonal SkillsRecognition of the need painstaking selectionTrainingMeasurement and rewardPromoting Responsiveness among EmployeesValue peopleGive people what you want to get backMake cooperation a habitPersonality & CommunicationPersonalityused to describe a relatively stable pattern of behaviour, though, emotions, motives & outlook distinctive to a given individual & that reference workize that individual throughout lifeGroup of characteristics tally to psychologists1. Introversion Vs. Extroversion are you a homebody or someone who likes to go out and have an adventure?2. Neuroticism Vs. Emotional stability do you experience thinking negatively to others or you still have a clear conscience?3. Agreeable Vs. Stubborn do you unceasingly go with the flow or someone that blocks the flow?4. Conscientious Vs. undependable do you always look into detail or are you just happy-go-lucky?5. Open To Experience Vs. Prefers The Familiar are you unafraid to try out sore things or contented to the status quo?Overview of Team make and TeamworkTeam- A police squad is a group of people with a common, collective goal. Primary reasons for advocating police squadwork are Two or more heads are better than one. People in teams get to know each other better, configuration trust & as a result help each other. Teamwork promotes better communication.Rationale for TeamsA group of people becomes a team when the following conditions exist Agreement exists as to the teams mission Members bring together to the team ground rules Fair distribution of responsibility & authority exists.There are third types of teams in the work place, they areDepartment a dvantage Team their focus is improving work in the department. H. James Harrington and Kenneth Lomax have stated the importance of this type of team in their book military operation Improvement Methods. Theywrite, Department Improvement Teams or DIT is one of the most valuable teams in the wide-cut operate. The team is made up of employees in a accompaniment department reporting to the same manager. They focus on problems that they know about, has resources to use, and is empowered to solve with little or no extraneous approvals Since this team is looking at issues that affect its own efficiency and effectiveness, there are huge opportunities for saving organization resources.Process Improvement Team Harrington and Lomax has a description of this team. They write, Another very valuable team in any organization is this team since they focus on a particular physical process, they are also called cross-functional teams. Directly handled by management, its members consists of ind ividuals who are deeply twisty in that particular process. They will identify process issues that can be corrected through the use of a task team. Organizations will rate the critical business process and assign PITs to redesign and reengineer one to three processes at a time. In these cases that the PIT members will work on it between 50% 100% of their time for three to six months. And just like the Department Improvement Team, thePITs has great opportunities to reduce internal cost by making process more efficient, more effective, and more adaptable. lying-in force-a task force is a temporary unit or formation established to work on a single defined task or activity. Members are based on experience and participation is mandatory. They are directed by management and it is also in the discretion of management on the task that they will be working on. toil mforces are formed to provide solutions as soon as possible so the urgency is very high and directly affect the entire orga nization. The process facilitator is optional and team leadership shall be appointed by management. Task forces are also called ad-hoc committeesBeing in a group, members should learn how to work together. Factors that models teamwork arePersonal identity of team membersRelationships among team membersIdentity within the organizationTo become a member of a team, one moldinessGain entryBe clear on the teams missionBe well prepared and participateStay in touchNow, how can one be a leader of the team? He/she should beTeam mental synthesis and TeamworkBe clear on the teams missionIdentify success criteriaBe action centeredEstablish the ground rulesShare informationCultivate team unityAnd finally, the following characteristics should be present in order to transude team excellence and performanceInterdependenceStretching tasksAlignment third estate languageTrust/RespectShared leadership/ followershipProblem-solving skillsConfrontation/ Conflict-handling skills assessment/Action, celeb rationBuilding Teams and Making Them WorkFollowing are the factors that influence team instaling & should be taken care of Makeup & size of it of TeamsChoosing Team MembersResponsibilities of Team LeadersOther Team MembersCreating Teams Mission contentionDeveloping Collegial RelationshipsPromoting Diversity in TeamsFour Step get along in Team BuildingAssessing Team Needs talk, communicate, and interact with fellow members. At this point there should not be roles played like leader and follower. Everybody is equal, therefore can equally express freely what the needs of the team are. In that way, people can identify what is essential and work on it in the process. Planning Team-Building Activities once the needs are identified, the team should use it as basis for the activities. The activities should address a particular need, not one activity that can answer all of them.Executing Team-Building Activities murder is key. The team should do the activities properly in order to ad dress the need identified.Evaluating Team-Building Activities not all activities go on smoothly. If it does, the team should not period there. Meet and analyze the events that happened. The team can do a uprise analysis to evaluate the activity and use the results on assessing a new set of teams needs and do the same process all over again.Character Traits and TeamworkFollowing are few character traits required for TeamworkHonestySelflessnessDependabilityEnthusiasmResponsibility cooperativenessInitiativePatienceResourcefulnessPunctualityPerseveranceTeams are not Bossed They are busedBosses approach the job fromIm in focussing do as you are told perspective. facilitators of team development and continually improved performance.Following are a few characteristics of a CoachClearly Defined CharacterTeam Development/Team BuildingMentoringMutual respectHuman DiversityHandling Conflict in TeamsResolution Strategies for Team ConflictsPlan & Work to establish a equilibrize cultureEs tablish clear criteriaDont allow individuals to build personal empiresEncourage & Recognize risk-taking behaviorValue constructive standAssign people of widely differing perspectivesReward and recognize both stand & teamworkStructural Inhibitors of TeamworkCompensation and Recognition lets start from the most obvious. People will not lead if they will not be paid handsomely and recognized for the work. Lets admit, it is human temper, no one will work for free.Even volunteers have their own intentions, not really working freely just for the heck of it. Planning and Control Rank and file employees do not like additional work, work that they wont get paid. Middle management on the other hand does not wish to work because of the length of time consumed plus the paper works. Again, people will do it, wherever he/she is in the organizational ladder, for requital and recognition. Unit Structure this is all about how the organization looks like. A rank- and-file cannot lead a team sa me as an executive becoming a memberof a team led by a rank-and-file. Unit Goals conflict of interest is sometimes a big hindrance for a team to move forward. Members that have a hidden agenda that sometimes conflicts with what is sibylline to do can stumble or even halt the entire teams operation. Accountability & Responsibility I put them on top of the ladder because they are the toughest and at the same time most critical value a team must have. It is human nature that when something fails, we point fingers and not accept part or even full responsibility of the actions. Remember, a team should work as one, and working as one, the members should contribute. If members are weak in this area, the team will stumble and not reach their goal.Rewarding Team and Individual PerformanceThe second sort shows the model for developing a team and individual compensation system. The steps are as follows Step 1 Decide what performance to cardStep 2 Determine how to measure the performanceSt ep 3 Identify the rewards to be offeredStep 4 Integrate related process